The security and reliability of our products are our top priority. In accordance with the requirements of the European Cyber Resilience Act (CRA), we have established robust processes to continuously ensure the digital resilience of our systems and to respond swiftly to security risks.

1. Report a vulnerability

We value the work of IT security researchers, customers and partners who help us make our products even more secure. If you have identified any potential security vulnerabilities or weaknesses in our digital products or services, please report them to us directly.

• Contact for security reports: security­@­mergenthaler-laser­.com
• Key details for your report:
  • Affected product and software/firmware version
  • Type of vulnerability (e.g. denial of service, data leak)
  • Steps to reproduce the issue (proof of concept)
• Note on data protection: We treat every report as strictly confidential. Please contact us in advance to arrange an encrypted transmission.

Our response commitment:

• We will confirm receipt of your report within 3 working days.
• Our technical team will investigate the matter immediately.
• We will keep you informed of the progress and the resolution of the vulnerability.

2. Security updates and customer support

We are committed to providing our products with the necessary security updates throughout their entire lifecycle.

• Latest security updates: Security-related updates will be announced to you directly by email.
• Support periods: The guaranteed minimum period for security updates is 5 years from the date of delivery for all devices. You can enquire about the exact support status and the end of the update cycle for your specific serial number directly from our support team at any time.